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Set up payment problems on your business relationship

If y'all try to purchase something on Google Play just your payment is declined or won't process, try the steps below.

If you've bought something then have a problem with or question about information technology, see bug with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might be deactivated. To reactivate your profile, submit your payment information.

1. Sign in to Google Pay.
2. At the meridian, select Alerts .
3. If you have a red warning, enter your payment information and expect for the squad to respond.

   

4. Check your electronic mail for the review results.

Try to pay with a unlike payment method

If there's a trouble with one payment method you tin can attempt paying with a different one.

1. On your Android phone or tablet, open the Google Play Shop app .
2. Get back to the detail you desire to buy & tap the price.
3. Tap the electric current payment method.
4. Choose a different payment method or add together a new one.
5. Follow the onscreen instructions to complete your purchase.

Gear up credit and debit menu errors

There may be a trouble with your credit or debit card if you see ane of the following fault messages:

• "Unable to process payment: depression card balance"
• "Unable to complete transaction. Delight utilize another form of payment"
• "Your transaction cannot be completed"
• "Unable to complete transaction: expired menu"
• "Correct this card info or try some other card"

To fix these errors, endeavor the post-obit steps:

Make certain your card & address data is up to engagement

Expired credit cards or erstwhile billing addresses are a common reason for payments not to work properly. To update this information use Google Payments:

Remove or update expired cards

Expired cards cause payments to exist declined. To update expired cards:

1. Sign in to https://pay.google.com with your Google Account.
2. Find the payment method yous are trying to utilize for the purchase.
3. Bank check the expiration appointment of the payment methods listed.
4. Remove or update any expired payment methods.

Bank check that your carte address matches the address in Google Payments

If your credit carte is registered to a dissimilar address that can cause the payment to be declined. Bank check the zip lawmaking matches your current address.

1. Sign in to https://pay.google.com with your Google Account.
2. Find the payment method you are trying to employ for the purchase.
3. ClickEdit.
4. Bank check that the address listed matches the billing address of your card.
5. If needed, update the address.

Then, try your purchase again.

Submit any extra data that is requested

If the fault message is followed by instructions for submitting additional data to Google, please submit information technology. We will not be able to procedure the transaction on your business relationship without this information.

Check y'all have sufficient funds for the buy

Sometimes a transaction is declined considering of bereft funds. Bank check your account to brand sure yous have plenty to consummate the purchase.

Contact your bank or carte du jour issuer

Your carte may take specific restrictions which cause the transaction to be declined. Contact the institution that issued your menu to ask well-nigh the transaction and encounter if they know the reason for the refuse.

Fix errors with other payment methods (directly carrier billing, online banking, Google Play Residuum, Gift Cards, and more)

If you encounter "Your payment was declined due to an effect with your account"

If you run across this message, it might exist because:

• Nosotros saw a suspicious transaction on your payments profile.
• We need a trivial more data to protect your account against fraud.
• We need a petty more than information to comply with European union police force (Customers from Eu member states but).

To aid ready these issues:

1. Get to the payments center.
2. Take action on whatever errors or requests in the payments center.
   • You might need to verify your identity earlier you lot tin can buy anything through your Google Business relationship.
3. Brand sure your proper noun, address, and payment data are up to date.

If you are trying to pay by direct carrier billing (pay through your mobile service provider nib)

If you're having trouble paying through direct carrier billing, try the post-obit:

• Brand certain you're continued to your carrier network, straight or by wi-fi.
• Make certain you've added straight carrier billing as a payment method.
• Make certain you're using the local currency.

If you lot however take issues, contact your mobile phone service provider for assist.

If y'all tin can't add a payment method or have a trouble with a different payment method

If y'all're having a problem with a different payment method, go to Google Payments to fix the issue.

1. Sign in to https://pay.google.com with your Google Account.
2. Await for any notifications or requests for information & provide anything that'southward asked for.
3. Check that your address is up to appointment.
4. Check that the payment methods listed are the ones you desire to utilize.

Card is grayed out & says "verify on pay.google.com"

Your menu was reported as stolen. You must verify the menu earlier you lot tin can use information technology again:

1. Get to pay.google.com and sign in to your account.
   1. If y'all take multiple accounts, sign in to the account with the grayed-out menu.
2. Click Payment methods.
3. Adjacent to the card that says "Verification needed," click VerifyCharge bill of fare.
4. Within two days, you'll detect a temporary charge on your card statement along with an 8-digit lawmaking.
5. To complete verification, become to pay.google.com and enter the 8-digit lawmaking.

If you lot try to verify the payment method once again:

1. Confirm which card y'all want to verify.
2. Bank check how long agone you tried to verify your card.
   • If less than ii days: Wait up to 2 days.
   • If more than 2 days: Bank check your carte argument. You should notice a temporary accuse from Google chosen "GOOGLE Examination," with an viii-digit lawmaking.

Bill of fare is grayed out & says "card is ineligible"

Y'all can't use this carte du jour for this purchase. Effort to make the buy again with a different card.

If the card yous want to use isn't listed, follow the on-screen instructions to add together a new card.

If you utilize dual SIM card devices

Bank check if the right SIM carte is in slot 1 and remove any SIM card from slot 2.

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Source: https://support.google.com/googleplay/answer/1267137?hl=en&co=GENIE.Platform%3DAndroid

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